Deliveries & Returns


Standard Delivery (2-3 days)* - £6.95 (Shipping may take longer during peak and promotional periods)

Next Day Delivery - £8.95 Order by Midday, Monday - Friday. Does not include Saturday delivery. Order before midday Friday to receive your order on Monday.

DPD Pick Up Service - £4.95

We use DPD delivery services and our standard service costs £6.95 to the UK. Our Next Day Service costs £8.95 to the UK. In order to receive your item(s) the next day, orders should be placed by Midday, Monday - Thursday. If an order is placed on Friday for Next Day Delivery, your item(s) will arrive the following Monday. Should next day delivery be chosen after Midday on Friday up until Monday midday, your item(s) will arrive Tuesday. Should there be a delay or issue with your delivery, please contact for help in resolving the problem.

The DPD Pickup service offers a convenient and secure pickup location. When your order is delivered to your chosen DPD Pickup location, you will receive an email with a Pickup Pass letting you know your order is ready to collect. Please bring your Pickup Pass when you go to the Pickup Point as you will need to show this at the location to collect your order. Orders are held for 7 days before the order is sent back to Goodhood if they are not collected within that time. Please note, non-pickup of your parcel does not constitute an item return. If you wish to return your order, you must pickup your parcel and then follow our standard returns process.

*Please note, during Sale time you may experience shipping delays.


Delivery charges are calculated at the checkout stage based on the estimated size and weight of your items. For European Union we use DPD CLASSIC and DHL Express.

For International purchases, we offer either DHL EXPRESS, country dependent but due to recent changes within DHL, we are temporarily unable to ship to Russia or Australia. We apologise for the inconvenience. Please note, we can not deliver to PO BOX address'. Also, due to health & safety reasons, we cannot ship flammable products or liquids outside of the EU. 


    Please select which service you would like to use at the checkout. Estimated delivery times and exact costs are shown clearly at the checkout. If you would like clarification on shipping prices or times please contact us at

    We ensure all shipments are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. We hate hidden suprises so the price you see is all you will pay.


    From time to time The Goodhood Store offers free shipping offers. To be kept up to date and find out when these offers are valid please sign up to our mailing list here. Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.  


    We are happy to return full price and sale items from our online store (some exclusions apply*) within 14 days of purchase. For purchases made in store, please refer to your printed receipt.

    You can return your order by simply logging in and registering you returns here then post/courier the items back to us using the address given in the portal.

    We now also offer a DPD Returns service, the label will now be included in all web order packages. The cost of this service is £6.96 and will be deducted from your refund.

    We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned in to our warehouse. 

    Please ensure your parcel is clearly labelled with Goods To Be Returned and including your Returns Authorisation Number.

    * Please note we do not accept returns on cosmetic products or earrings. Also, we do not accept returns on lingerie & swimwear, unless the hygiene sticker is still intact. This is our company policy for hygiene and safety reasons.  


    Please note, for any in store purchases, all returns/exchanges must be made within 7 days of purchase. Faulty items will be fully refunded if deemed truthfully faulty by the store assistant. If being returned for any other reason an exchange will be offered if possible. If not, the customer will be issued with a credit note to be used within 6 months of issue date.

     * Please note we do not accept returns on cosmetic products or earrings. Also, we do not accept returns on lingerie & swimwear, unless the hygiene sticker is still intact. This is our company policy for hygiene and safety reasons.


    If you wish to return your item and receive a full refund, items need to be posted/couriered back to us within 14 days of being purchased, or you can return your order in store (Please Note: This option is not available while the store is closed due to COVID-19 restrictions). Subject to stock availability, we can exchange items that are returned to us within 14 days of being purchased by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange and allow 1-2 working days for this to be processed. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days. Please be aware that your original shipping fee will not be refunded unless you have received a faulty product, received the wrong item or there are extenuating circumstances.

    Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at THE GOODHOOD STORE take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting about the fault. Returns of faulty goods must be returned to us within 14 days of purchase.

    In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. GOODHOOD STORE credit notes are valid for 6 months from the date of issue and can be redeemed on the GOODHOOD WEB STORE or in the GOODHOOD STORE. If you want to purchase from the site with your Credit Note please contact us before making your purchase at

    Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

    We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted.

    Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.