Careers
Goodhood is a growing a team of like-minds, and we are always on the look out for enthusiastic, professional and dedicated individuals to join us. We are a dynamic, passionate and driven company, we work hard, have high standards, but ultimately value enjoyment in the process.
At Goodhood we value creativity, our independent spirit and the freedom of being an independently owned small business. We want passionate people with ideas in our team, who in return will have the opportunity to really make a difference to a growing brand and business.
Goodhood is an equal opportunity employer, we value our team and foster a workplace that is respectful and peaceful. We are committed to promoting an inclusive culture and freedom from discrimination. We are proud to be an inherently progressive company working openly and respectfully in support and kinship with people of all cultures, races, genders, religions, nationalities and sexualities.
We are based in Shoreditch, East London, where we run every aspect of our business. If you like the sound of joining our team - please get in touch.
We currently have roles for the following position:
1. Barista
Reporting To: Café manager + Assistant Café Manager
Work Environment: This position works in a café setting residing in the store. This role routinely uses coffee machinery and serves baked goods.
Role
As a Barista, you'll be responsible for preparing and serving high-quality coffee, delivering friendly and attentive service, and helping ensure the café runs smoothly day-to-day. You'll work closely with the wider team to maintain high standards behind the bar, support customers throughout their visit, and contribute to a positive and welcoming environment. This role would suit someone with previous café experience who takes pride in their craft, enjoys working with people and thrives in a fast-paced environment
Responsibilities
- Working within our café team, being involved in all elements of daily operations within a café involves as follows:
- Preparing and serving coffee to a consistently high standard
- Dialling in espresso and maintaining coffee quality throughout the day
- Delivering warm, friendly and efficient customer service
- Assisting with food preparation and service where required
- Maintaining cleanliness and organisation across the café
- Supporting opening and closing procedures
- Helping manage stock levels and daily replenishment
- Following health and safety and food hygiene standards
- Contributing to a positive team culture and customer experience
Requirements
- Have previous barista experience in a café environment
- Have a genuine passion for coffee and hospitality
- Reliable, organised and proactive
- Remains calm and positive during busy service periods
- Takes pride in delivering a great customer experience
- Enjoys working as part of a team
What we offer:
- Opportunity to be part of a new café space
- A supportive team environment
- Goodhood staff discount
- Opportunities for progression and development
If interested, please send cover letter and CV to:
Careers@goodhood.co.uk
Subject line: Barista
2. BARTENDER / EVENT STAFF
Work Environment: This position works in a café/bar setting residing in the store.
Working hours: 16:00–22:30 Wednesday–Saturday
Please note: You may be required to work extra shifts supporting the café team.
Role
As a Bartender / Event Staff, you’ll be responsible for preparing and serving high-quality alcoholic beverages, delivering friendly and attentive service, and helping ensure the café/bar runs smoothly in the afternoon and evenings. You’ll work closely with the wider café team to maintain high standards behind the bar, support customers throughout their visit, and contribute to a positive and welcoming environment.
This role would suit someone with previous bartending and hospitality experience who takes pride in their craft, enjoys working with people and thrives in a fast-paced environment.
Responsibilities
- Preparing and serving alcoholic and non-alcoholic drinks to a consistently high standard
- Delivering warm, friendly and efficient customer service
- Supporting event service and evening operations
- Maintaining cleanliness and organisation across the bar area
- Supporting opening and closing procedures
- Helping manage stock levels and daily replenishment
- Following health and safety and licensing standards
- Contributing to a positive team culture and customer experience
Requirements
- Previous bartending or hospitality experience
- Confident preparing and serving alcoholic beverages
- Reliable, organised and proactive
- Calm and positive during busy service periods
- Friendly, personable and customer focused
- Comfortable working evenings and events
What we offer:
- Opportunity to be part of a new café/bar space
- A supportive team environment
- Goodhood staff discount
- Opportunities for progression and development
If interested, please send cover letter and CV to:
careers@goodhood.co.uk
Subject line: Bartender / Event Staff
3. STORE SUPERVISOR
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
Key Responsibilities
SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout
- Participate with the management of store staff, always acting as a professional point of contact
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs
- Oversee all staff are briefed and aware of daily and weekly sales targets
- Delegate roles and responsibilities daily to shop staff
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily
- Foster a positive and collaborative team environment, empower team members
TRAINING AND CUSTOMER SERVICE
- Ensure staff are delivering high levels of excellent customer service
- Participate and contribute to Goodhood shop staff team training sessions
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team
- Liaise with brands on gifting and incentives for store staff
- Deal with any customer complaints and issues
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation
SHOP FLOOR AND STANDARDS
- Daily upkeep and standards walk around the store to rectify any issues
- Ensure visual merchandising is kept to the Goodhood standard
- Ensure shop floor is clean and tidy daily at all times without exception
- Make sure the shop fixtures and fittings are in working order and immaculate
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor
- Liaise with warehouse regarding missing stock and stock replenishment
- Check products are priced correctly, and security tagged
- Ensure stock is replenished and the shop floor is fully stocked
- Always set a professional standard
Preferable Skills:
- Previous experience as a supervisor in a
- Confident and assertive, able to manage and strive a team
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk
SUBJECT: Store Supervisor
5. SALES ASSOCIATE
Role Overview
As a Sales Associate at Goodhood, delivering exceptional customer service and embodying the ethos of our curated fashion and lifestyle offerings. Your role is pivotal in creating a welcoming environment, fostering client relationships, and achieving sales targets.
Key Responsibilities
- Customer Engagement: Greet and assist customers, making the store enviroment welcoming and vibrant, whilst maintining a customer first mindset.
- Sales Achievement: Meet and exceed individual and store sales targets.
- Clienteling: Build and maintain a loyal client base through follow-ups and personalized service.
- Product Knowledge: Stay informed about product details to enhance customer service
- Store Presentation: Ensure the store is visually appealing and merchandise is well-organized, whilst keeping on top of store standards.
- Operational Support: Assist with stock management, inventory checks, and visual merchandising.
- Team Collaboration: Work closely with team members to maintain a positive and collaborative work enviroment
Candidate Requirements
- Experience: Previous experience in retail, preferably in fashion or lifestyle sectors.
- Skills: Strong communication, interpersonal, and organizational skills.
- Passion: Genuine interest in fashion and contemporary culture.
- Flexibility: Ability to work weekends and holidays as required.
- Languages: Additional languages are a plus.
Desirable Attributes
- Proactive and self-motivated.
- Adaptable to a fast-paced retail environment.
- Team-oriented with a collaborative spirit.
- Detail-oriented with a keen eye for visual merchandising.
Please send your CV with a covering letter to: careers@goodhood.co.uk
SUBJECT: Sales Associate
6. E-COMMERCE MODELS
We are always on the hunt for new male and female models for our online store.
Please send relevant visuals/portfolio with a covering letter to: careers@goodhood.co.uk
SUBJECT: E-COMMERCE MODELS