Careers

Goodhood is a growing a team of like-minds, and we are always on the look out for enthusiastic, professional and dedicated individuals to join us. We are a dynamic, passionate and driven company, we work hard, have high standards, but ultimately value enjoyment in the process.

At Goodhood we value creativity, our independent spirit and the freedom of being an independently owned small business. We want passionate people with ideas in our team, who in return will have the opportunity to really make a difference to a growing brand and business.

Goodhood is an equal opportunity employer, we value our team and foster a workplace that is respectful and peaceful. We are committed to promoting an inclusive culture and freedom from discrimination. We are proud to be an inherently progressive company working openly and respectfully in support and kinship with people of all cultures, races, genders, religions, nationalities and sexualities.

We are based in Shoreditch, East London, where we run every aspect of our business. If you like the sound of joining our team - please get in touch.

We currently have roles for the following position:

1. MARKETING MANAGER

Subject line: Marketing Manager

1.  E-COMMERCE & DIGITAL ASSISTANT MANAGER

Reporting To: E-commerce & Digital Manager

Role

This role sits at the centre of Goodhood’s digital operation, working directly with the E-commerce & Digital Manager to drive performance across all online channels.

You will be responsible for supporting the day-to-day running of the website and wider digital marketing ecosystem, ensuring campaigns are executed to a high standard, on time, and with a clear commercial focus.

You will act as a key link between departments including Creative, Studio, Customer Service and Warehouse, helping to keep the digital function aligned, efficient and accountable.

This role requires someone who is organised, proactive and commercially minded. You will be expected to take ownership, make decisions and bring structure to a fast-moving environment, while maintaining the Goodhood tone and standard across all touchpoints.

Responsibilities

E-commerce & Trading

• Support the daily trading of the website, ensuring products, collections and content are accurate and optimised
• Own site merchandising, including category curation, product sorting and launch execution
• Monitor site performance and identify opportunities to improve conversion rate and average order value
• Ensure all product launches are set up correctly and delivered on time

Campaign Execution

• Manage the delivery of campaigns across site, email and paid channels
• Brief and coordinate with Creative and Studio teams to ensure assets are delivered to specification and on schedule
• Maintain consistency across all campaign touchpoints

Studio & Production

• Support the management of the in-house studio, ensuring all shoots are planned, executed and delivered on time
• Work closely with Photography and Production to align shoot lists with trading priorities
• Ensure all imagery meets required standards, formats and deadlines for site and marketing channels
• Help improve studio workflows, balancing quality and output

Email & CRM

• Build and deploy campaigns and flows in Klaviyo
• Support segmentation and targeting to improve engagement and revenue
• Monitor performance and optimise based on results

Paid Media Support

• Work alongside agency partners and internal teams on Google Ads and Meta Ads
• Ensure products, feeds and assets are aligned with campaign strategy
• Support reporting and performance tracking

Operations & Process

• Help define and improve workflows across Digital, Studio and Customer Service
• Ensure deadlines are met across all weekly deliverables including imagery, campaigns and uploads
• Support problem solving across stock, launches and customer experience

Reporting & Analysis

• Track weekly performance across key metrics including revenue, conversion rate, average order value and channel contribution
• Identify trends, issues and opportunities, feeding insights back into strategy
• Maintain clear and consistent reporting standards

Requirements

• 2–4 years’ experience in an e-commerce or digital marketing role
• Strong understanding of Shopify and e-commerce best practice
• Experience working with email platforms such as Klaviyo
• Familiarity with paid media platforms including Google Ads and Meta Ads
• Highly organised with strong attention to detail
• Commercially minded with a proactive approach to problem solving
• Able to manage multiple projects in a fast-paced environment
• Clear communicator who can work confidently across departments

What We’re Looking For

• Someone who takes ownership and follows things through properly
• Someone who can bring structure and clarity, not just execute tasks
• Someone who understands both brand and performance, and knows how to balance the two
• Someone who communicates clearly and keeps standards high

What we offer:

• Opportunity to work at the heart of a growing independent retailer and brand
• Exposure across e-commerce, CRM, paid media, studio and digital operations
• A supportive team environment
• Goodhood staff discount
• Opportunities for progression and development

If interested, please send your CV with a covering letter to:
careers@goodhood.co.uk

Subject line: Assistant E-commerce & Digital Manager

 

 

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VISUAL MERCHANDISER – FLAGSHIP STORE

Location: London, New Flagship Store

Reports To: Head of Buying / Store Manager / Creative Director

Employment Type: Full-Time – Tuesday to Saturday – Flexible hours based on VM requirements

About Goodhood

Goodhood is a pioneering London-based lifestyle and fashion retailer known for its progressive curation of brands across menswear, womenswear, accessories, home and beauty. As we open our brand-new flagship space, we're looking for a highly creative and commercially minded Visual Merchandiser to bring our product stories to life and elevate the in-store experience for our growing community.

Role Overview

As Visual Merchandiser, you'll be responsible for the presentation and layout of our new 8,500 sq ft flagship space, ensuring every corner reflects the brand's identity and creative vision.

Working closely with our Retail, Buying and Creative teams, you'll lead the planning and execution of in-store visual merchandising across apparel, accessories, homeware and lifestyle. This is a key, hands-on role for someone with an eye for design, a deep understanding of brand experience and the agility to adapt merchandising to product drops, seasonal themes and cultural moments.

Key Responsibilities

Visual Merchandising Execution

• Plan and execute weekly and seasonal visual merchandising updates across all categories
• Lead zoning and product placement throughout the store to optimise flow, storytelling and commercial performance
• Install window displays, POS and signage in line with brand guidelines and seasonal creative direction

Creative & Brand Storytelling

• Collaborate with the Creative Director and content teams to translate campaign concepts into immersive in-store experiences
• Deliver thoughtful and impactful merchandising that reflects the culture, values and visual language of Goodhood
• Help conceptualise and deliver visual merchandising for launches, activations and events

Commercial Awareness & Retail Insight

• Monitor product performance and footfall to inform placement and merchandising decisions
• Work with the Buying and Retail teams to respond to sell-through, stock levels and replenishment needs
• Support analysis of visual standards against KPIs and customer feedback

Maintenance & Standards

• Maintain clean, cohesive and high-standard visual displays at all times
• Ensure all fixtures, props and visual merchandising tools are well maintained and stored correctly
• Uphold health and safety standards during installations and merchandising changes

Skills & Experience

• 2–4+ years of visual merchandising experience, ideally within premium or multi-brand fashion and lifestyle retail
• Strong understanding of spatial design, customer flow and retail psychology
• Confident working across apparel, footwear, accessories and home products
• Experience delivering window installations and in-store display builds
• Able to work hands-on, move stock and build displays with minimal supervision
• Proficiency in Adobe Creative Suite and/or planning software is advantageous
• Comfortable using basic tools such as drills, screwdrivers and installation equipment

Personal Attributes

• Creatively driven with a sharp eye for detail, form and balance
• Independent and proactive with a solutions-focused mindset
• Flexible and adaptable, able to respond quickly to changing stock levels and creative priorities
• Culturally aligned with the Goodhood audience and design-led retail environment

What We Offer

• Creative and supportive working environment within our new flagship space
• Opportunities to work on special projects, launches and brand collaborations
• Connection to London's wider creative, fashion and cultural communities
• Goodhood staff discount
• Opportunities for progression and development

If interested, please send your CV with a covering letter to:
careers@goodhood.co.uk

Subject line: Visual Merchandiser – Flagship Store

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2. Barista

Reporting To: Café manager + Assistant Café Manager 

Work Environment: This position works in a café setting residing in the store. This role routinely uses coffee machinery and serves baked goods.

Role

As a Barista, you'll be responsible for preparing and serving high-quality coffee, delivering friendly and attentive service, and helping ensure the café runs smoothly day-to-day. You'll work closely with the wider team to maintain high standards behind the bar, support customers throughout their visit, and contribute to a positive and welcoming environment. This role would suit someone with previous café experience who takes pride in their craft, enjoys working with people and thrives in a fast-paced environment

Responsibilities

• Working within our café team, being involved in all elements of daily operations within a café involves as follows:
  
• Preparing and serving coffee to a consistently high standard
  
• Dialling in espresso and maintaining coffee quality throughout the day
  
• Delivering warm, friendly and efficient customer service
  
• Assisting with food preparation and service where required
  
• Maintaining cleanliness and organisation across the café
  
• Supporting opening and closing procedures
  
• Helping manage stock levels and daily replenishment
  
• Following health and safety and food hygiene standards
  
• Contributing to a positive team culture and customer experience

Requirements

• Have previous barista experience in a café environment
• Have a genuine passion for coffee and hospitality
• Reliable, organised and proactive
• Remains calm and positive during busy service periods
• Takes pride in delivering a great customer experience
• Enjoys working as part of a team

What we offer:

• Opportunity to be part of a new café space
• A supportive team environment
• Goodhood staff discount
• Opportunities for progression and development 

If interested, please send cover letter and CV to:
Careers@goodhood.co.uk

Subject line: Barista

2. BARTENDER / EVENT STAFF

Work Environment: This position works in a café/bar setting residing in the store.

Working hours: 16:00–22:30 Wednesday–Saturday

Please note: You may be required to work extra shifts supporting the café team.

Role

As a Bartender / Event Staff, you’ll be responsible for preparing and serving high-quality alcoholic beverages, delivering friendly and attentive service, and helping ensure the café/bar runs smoothly in the afternoon and evenings. You’ll work closely with the wider café team to maintain high standards behind the bar, support customers throughout their visit, and contribute to a positive and welcoming environment.

This role would suit someone with previous bartending and hospitality experience who takes pride in their craft, enjoys working with people and thrives in a fast-paced environment.

Responsibilities

• Preparing and serving alcoholic and non-alcoholic drinks to a consistently high standard
• Delivering warm, friendly and efficient customer service
• Supporting event service and evening operations
• Maintaining cleanliness and organisation across the bar area
• Supporting opening and closing procedures
• Helping manage stock levels and daily replenishment
• Following health and safety and licensing standards
• Contributing to a positive team culture and customer experience

Requirements

• Previous bartending or hospitality experience
• Confident preparing and serving alcoholic beverages
• Reliable, organised and proactive
• Calm and positive during busy service periods
• Friendly, personable and customer focused
• Comfortable working evenings and events

What we offer:

• Opportunity to be part of a new café/bar space
• A supportive team environment
• Goodhood staff discount
• Opportunities for progression and development

If interested, please send cover letter and CV to:
careers@goodhood.co.uk

Subject line: Bartender / Event Staff

3. STORE SUPERVISOR 

We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team. 

Key Responsibilities

SALES TEAM AND ACHIEVING TARGETS 

• Report to the store management team daily, ensuring clear communication throughout 
• Participate with the management of store staff, always acting as a professional point of contact
• Address problems with work quality, issues between employees and other concerns in an effective, timely manner 
• Monitor sales information and act accordingly to achieve sales targets and individual KPIs 
• Oversee all staff are briefed and aware of daily and weekly sales targets  
• Delegate roles and responsibilities daily to shop staff 
• Manage till operations, ensuring payments are processed correctly and cashing up is done daily
• Foster a positive and collaborative team environment, empower team members

TRAINING AND CUSTOMER SERVICE 

• Ensure staff are delivering high levels of excellent customer service  
• Participate and contribute to Goodhood shop staff team training sessions 
• Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team 
• Liaise with brands on gifting and incentives for store staff 
• Deal with any customer complaints and issues   
• Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation  

SHOP FLOOR AND STANDARDS  

• Daily upkeep and standards walk around the store to rectify any issues   
• Ensure visual merchandising is kept to the Goodhood standard 
• Ensure shop floor is clean and tidy daily at all times without exception 
• Make sure the shop fixtures and fittings are in working order and immaculate 
• Ensure new product is on the shop floor and communicate with the warehouse where product is needed 
• Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor 
• Liaise with warehouse regarding missing stock and stock replenishment 
• Check products are priced correctly, and security tagged 
• Ensure stock is replenished and the shop floor is fully stocked 
• Always set a professional standard  

 Preferable Skills:

• Previous experience as a supervisor in a 
• Confident and assertive, able to manage and strive a team 
• Experience in Shopify or Brightpearl would be beneficial.

Please send your CV with a covering letter to: careers@goodhood.co.uk

SUBJECT: Store Supervisor

 

5. SALES ASSOCIATE

Role Overview

As a Sales Associate at Goodhood, delivering exceptional customer service and embodying the ethos of our curated fashion and lifestyle offerings. Your role is pivotal in creating a welcoming environment, fostering client relationships, and achieving sales targets.

Key Responsibilities

• Customer Engagement: Greet and assist customers, making the store enviroment welcoming and vibrant, whilst maintining a customer first mindset.
• Sales Achievement: Meet and exceed individual and store sales targets.
• Clienteling: Build and maintain a loyal client base through follow-ups and personalized service.
• Product Knowledge: Stay informed about product details to enhance customer service
• Store Presentation: Ensure the store is visually appealing and merchandise is well-organized, whilst keeping on top of store standards.
• Operational Support: Assist with stock management, inventory checks, and visual merchandising.
• Team Collaboration: Work closely with team members to maintain a positive and collaborative work enviroment

Candidate Requirements

• Experience: Previous experience in retail, preferably in fashion or lifestyle sectors.
• Skills: Strong communication, interpersonal, and organizational skills.
• Passion: Genuine interest in fashion and contemporary culture.
• Flexibility: Ability to work weekends and holidays as required.
• Languages: Additional languages are a plus.

Desirable Attributes

• Proactive and self-motivated.
• Adaptable to a fast-paced retail environment.
• Team-oriented with a collaborative spirit.
• Detail-oriented with a keen eye for visual merchandising.

Please send your CV with a covering letter to: careers@goodhood.co.uk

SUBJECT: Sales Associate

 

6. E-COMMERCE MODELS

We are always on the hunt for new male and female models for our online store.

Please send relevant visuals/portfolio with a covering letter to: careers@goodhood.co.uk

SUBJECT: E-COMMERCE MODELS