Deliveries & Returns

INTERNATIONAL CUSTOMER

We ensure most shipments are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. We hate hidden suprises so the price you see is all you will pay. All orders will be DDP unless not noted at checkout.

ONLINE RETURNS

UK Returns:

• Please declare your return using our returns portal:  https://returnsportal.co/r/goodhood
• Return items within 14 days of receiving your item for a full refund.
• You can return your online order by mail our portal will generate a royal mail returns label which will be deducted from your refund
• Once declared you have a further 14 days to return your items
• Within the return portal please select the style you wish to return, the reason for return and whether you would like a return or an exchange
• The processing of your return can take up to 14 working days
• Please note we do not accept returns on cosmetic products or earrings. Also, we do not accept returns on lingerie & swimwear, unless the hygiene sticker is still intact. This is our company policy for hygiene and safety reasons.
• All orders are expected to be returned is sufficient packaging to protect the item to ensure it is received in a resalable state.
• Original shipping fees are non-refundable unless the product is faulty, incorrect, or there are exceptional circumstances.

Exchanges:

• We are now happy to offer exchanges, simpler than ever
• Head over to, enter your order number and e-mail address and within 14 days of receiving these you can request an exchange https://returnsportal.co/r/goodhood

Faulty Items:

• If an item is deemed faulty upon inspection, we will offer a replacement if available. Indicate your preference for a replacement when contacting us at help@goodhood.co.uk.
• If a replacement is unavailable, you can choose a credit note or a refund, including shipping costs.
• Refunds to Debit/Credit Cards clear in 1-2 days. Paypal refunds can take up to 30 days due to Paypal regulations.
• Credit notes are valid for 6 months and can be used online or in-store. Contact us at help@goodhood.co.uk before using a credit note for an online purchase.

General Conditions:

• Returns outside the 14-day period will not be accepted.
• Please note if we suspect that the goods have been used for styling we may refuse your return and ban you from any future orders.
• You must arrange and pay for return shipping, except for faulty items.
• International customs duties and sales taxes are not refunded for all international orders.
• Items must be returned in their original condition with tags attached. Non-faulty items that have been worn or had tags removed will not be accepted.
• Shoes must be returned in their original packaging.
• For any questions or assistance, please contact us at help@goodhood.co.uk

STORE RETURNS

Please note, for any in store purchases, all returns/exchanges must be made within 7 days of purchase. Faulty items will be fully refunded if deemed truthfully faulty by the store assistant. If being returned for any other reason an exchange will be offered if possible. If not, the customer will be issued with a credit note to be used within 6 months of issue date.