Delivery

UK Customers

• Standard Delivery (2-3 days)* - £6.95 (Shipping may take longer during peak and promotional periods)

We use DHL delivery services and our standard service costs £6.95 to the UK.

UK destinations are shipped on a Delivery Duty Paid basis, which means that all taxes and duties will be included in the final purchase price.

*Please note, during Sale periods you may experience shipping delays.

EU Customers

For the European Union we use a DHL CLASSIC service. Due to recent changes within DHL, we are temporarily unable to ship to Russia. We apologise for the inconvenience.

Please note, we cannot deliver to PO BOX address'. Additionally, due to health & safety reasons and/or carrier restrictions, we cannot ship flammable products or liquids outside of the EU.

All orders are shipped inclusive of all customs and import charges.

If you have any further questions relating to shipping to the EU, please contact us at help@goodhood.co.uk

Estimate Delivery Times and Costs

Please select which service you would like to use at the checkout. Estimated delivery times and exact costs are shown clearly at the checkout. If you would like clarification on shipping prices or times please contact us at help@goodhood.co.uk

We are proud to announce that we are now shipping DDP (Delivery Duties Paid), meaning the price that you see on site is the final price paid. No nasty hidden fees upon delivery.

International Customers

For customers outside of UK and EU territories, we use DHL Express or DPD Air Express services. We do not offer next day delivery on international shipping. Should there be a delay or issue with your delivery, please contact help@goodhood.co.uk for help in resolving the problem. Please note: During sale periods, your order may take slightly longer to ship.

Estimate Delivery Times and Costs

Please select which service you would like to use at the checkout. Estimated delivery times and exact costs are shown clearly at the checkout.

We are proud to announce that we are now shipping DDP (Delivery Duties Paid), meaning the price that you see on site is the final price paid. No nasty hidden fees upon delivery.

Online Returns

We are happy to return full price and sale items from our online store (some exclusions apply*) within 14 days of purchase. For purchases made in store, please refer to your printed receipt.

You can return your order by simply logging in and registering your return here, then post/courier the items back to us using the address given in the portal.

We now also offer a DPD Returns service within the UK, the label will now be included in all web order packages. The cost of this service is £6.96 and will be deducted from your refund.

We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned in to our warehouse.

Please ensure your parcel is clearly labelled with GOODS TO BE RETURNED and including your Returns Authorisation Number.

* Please note we cannot accept returns on cosmetic products or earrings. Also, we do not accept returns on lingerie & swimwear, unless the hygiene sticker is still intact. This is our company policy for hygiene and safety reasons.

Important Information on Returns

If you wish to return your item and receive a full refund, items need to be posted/couriered back to us within 14 days of being purchased, or alternative you can return your order in store. Subject to stock availability, we can exchange items that are returned to us within 14 days of being purchased by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange and allow 1-2 working days for this to be processed. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at THE GOODHOOD STORE take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting help@goodhood.co.uk about the fault. Returns of faulty goods must be returned to us within 14 days of purchase.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards usually clear in 1/2 days. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations. GOODHOOD STORE credit notes are valid for 6 months from the date of issue and can be redeemed on the GOODHOOD WEB STORE or in the GOODHOOD STORE. If you want to purchase from the site with your Credit Note please contact us before making your purchase at webstore@goodhood.co.uk.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK.

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging. Shoes returned without their original boxes cannot be accepted.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Free Shipping

From time to time The Goodhood Store offers free shipping offers. To be kept up to date and find out when these offers are valid please sign up to our mailing list here. Returned items that have been subject to a free shipping offer and are being returned for a monetary refund, not a credit note, will have our delivery cost deducted from the amount refunded. Please be aware of our current shipping costs.