Careers
Goodhood is a growing a team of like-minds, and we are always on the look out for enthusiastic, professional and dedicated individuals to join us. We are a dynamic, passionate and driven company, we work hard, have high standards, but ultimately value enjoyment in the process.
At Goodhood we value creativity, our independent spirit and the freedom of being an independently owned small business. We want passionate people with ideas in our team, who in return will have the opportunity to really make a difference to a growing brand and business.
Goodhood is an equal opportunity employer, we value our team and foster a workplace that is respectful and peaceful. We are committed to promoting an inclusive culture and freedom from discrimination. We are proud to be an inherently progressive company working openly and respectfully in support and kinship with people of all cultures, races, genders, religions, nationalities and sexualities.
We are based in Shoreditch, East London, where we run every aspect of our business. If you like the sound of joining our team - please get in touch.
We currently have roles for the following positions:
JANITOR / FACILITIES & MAINTENANCE ASSISTANT
Role Overview
Goodhood is looking for a reliable, hands-on and proactive Janitor / Facilities & Maintenance Assistant to help keep our store, café and warehouse clean, safe, well-maintained and presentable.
This is a practical role for someone who takes pride in their work, notices the small details and is happy to get stuck in wherever needed. Alongside regular cleaning duties, the role will involve basic maintenance, repairs and general upkeep across the Goodhood spaces.
Key Responsibilities
Café Cleaning & Hygiene
- Carry out a thorough deep clean of the café every morning before opening
- Clean and sanitise café toilets, including sinks, floors, mirrors and other surfaces
- Maintain high standards of cleanliness and hygiene throughout the café
- Clean café floors, surfaces, fixtures and other areas as required
- Empty bins and manage waste appropriately
- Identify and report any maintenance, hygiene or safety issues
Store Cleaning
- Keep the Goodhood store clean, tidy and presentable throughout the week
- Regularly clean floors, surfaces, fixtures, windows and other customer-facing areas
- Ensure staff areas and other non-public spaces are maintained to a good standard
- Carry out additional cleaning when required, including after busy periods, deliveries or events
Warehouse Cleaning & Organisation
- Maintain cleanliness and general tidiness throughout the warehouse
- Clean floors, work areas and other warehouse spaces regularly
- Keep walkways and working areas clear and safe
- Assist with maintaining an organised and presentable working environment
- Carry out deeper cleaning tasks as required
Basic Maintenance & Repairs
- Carry out basic repairs and general maintenance around the store, café and warehouse
- Touch up paintwork and repair minor cosmetic damage
- Fix or replace small fixtures and fittings where appropriate
- Identify issues that require specialist attention and report them promptly
- Help keep the buildings, furniture, fixtures and equipment in good condition
- Take a proactive approach to spotting things that need fixing rather than waiting to be asked
Person Specification
We are looking for someone who is:
- Reliable, punctual and trustworthy
- Practical and hands-on, with a natural ability to fix and maintain things
- Highly organised and able to work independently
- Detail-oriented and takes pride in maintaining high standards
- Comfortable working across a retail store, café and warehouse environment
- Able to manage regular cleaning routines while responding to ad-hoc maintenance needs
- Physically able to carry out cleaning, moving and general maintenance tasks
- Comfortable working around cleaning products and following appropriate health and safety procedures
- Friendly, professional and respectful of the Goodhood team and working environment
- Proactive, with a genuine “see it, sort it” attitude
What Success Looks Like
The store, café and warehouse are consistently clean, tidy, safe and well-maintained.
The café is thoroughly cleaned and ready for the day every morning, the store and warehouse remain in good condition throughout the week, and small maintenance issues are dealt with quickly before they become bigger problems.
The ideal person will take ownership of the spaces and treat them as if they were their own.
If interested, please send your CV with a covering letter to: careers@goodhood.co.uk
Subject line: Janitor / Facilities & Maintenance Assistant
MARKETING MANAGER
About the Role
Goodhood is looking for a Marketing Manager to lead the next phase of our brand growth.
This role is responsible for building awareness, driving engagement and creating cultural relevance around Goodhood, with a particular focus on growing our own brands and developing marketing channels that create measurable commercial impact.
The successful candidate will combine strategic thinking with exceptional execution, working across digital, social, PR, events and partnerships.
This is a highly collaborative role working closely with Buying, Creative, Ecommerce, Retail and Brand Partnerships.
Key Responsibilities
Brand & Marketing Strategy
- Develop and execute Goodhood's annual marketing strategy
- Own the marketing calendar across product launches, campaigns, collaborations and seasonal moments
- Ensure all marketing activity strengthens Goodhood's positioning as a leading global independent retailer
- Analyse campaign performance and continually optimise activity
Own Label Marketing
- Develop launch strategies for every own label collection
- Create storytelling that builds long-term brand equity rather than simply promoting products
- Build campaigns around lookbooks, editorial, video, influencer content and community
- Identify new audiences for our brands both domestically and internationally
- Work closely with Creative to ensure world-class campaign execution
- Develop marketing plans that support wholesale opportunities as own labels expand
Digital & Social Strategy
Own the overall digital marketing strategy across existing and emerging channels including:
- TikTok
- YouTube
- SMS
- Paid social
- TikTok Shop
- Pinterest Shopping
- Social commerce
- Affiliate marketing
- Creator commerce
Influencer & Community Marketing
- Build long-term relationships with creators and cultural tastemakers
- Manage influencer gifting and seeding strategy
- Identify creators who authentically align with Goodhood
- Track ROI from influencer activity
- Develop ambassador relationships rather than one-off collaborations
- Grow awareness through earned media rather than relying solely on paid advertising
Events & Community
- Create an annual calendar of in-store events
- Develop product launches, talks, workshops, screenings, DJ events and community gatherings
- Increase footfall through meaningful cultural programming
- Work with brand partners to create memorable activations
- Ensure events generate strong social and PR content
PR & Partnerships
- Manage relationships with PR agencies
- Develop press opportunities around product launches and collaborations
- Secure editorial coverage across fashion, culture and lifestyle publications
- Coordinate press previews and launch events
- Develop campaigns that generate organic conversation
Campaign Management
- Campaign planning
- Budget management
- Timeline ownership
- Cross-department coordination
- Performance reporting
- Continuous optimisation
Commercial Responsibilities
- Drive growth across own labels
- Increase customer acquisition
- Improve customer retention
- Increase engagement across all marketing channels
- Grow social commerce revenue
- Deliver measurable ROI on marketing spend
Skills & Experience
- 5+ years in brand or marketing roles within fashion, lifestyle or culture
- Strong understanding of luxury, contemporary fashion and streetwear
- Excellent social media and content marketing experience
- Experience building influencer strategies
- Strong event and campaign management skills
- Commercial awareness and an analytical mindset
- Excellent copywriting and communication skills
- Experience managing agencies and external partners
- Experience with TikTok Shop, Pinterest, affiliate marketing or creator commerce is highly desirable
If interested, please send your CV with a covering letter to careers@goodhood.co.uk
Subject line: Marketing Manager
E-COMMERCE & DIGITAL ASSISTANT MANAGER
Role
This role sits at the centre of Goodhood’s digital operation, working directly with the E-commerce & Digital Manager to drive performance across all online channels.
You will be responsible for supporting the day-to-day running of the website and wider digital marketing ecosystem, ensuring campaigns are executed to a high standard, on time, and with a clear commercial focus.
You will act as a key link between departments including Creative, Studio, Customer Service and Warehouse, helping to keep the digital function aligned, efficient and accountable.
Responsibilities
E-commerce & Trading
- Support the daily trading of the website, ensuring products, collections and content are accurate and optimised
- Own site merchandising, including category curation, product sorting and launch execution
- Monitor site performance and identify opportunities to improve conversion rate and average order value
- Ensure all product launches are set up correctly and delivered on time
Campaign Execution
- Manage the delivery of campaigns across site, email and paid channels
- Brief and coordinate with Creative and Studio teams
- Maintain consistency across all campaign touchpoints
Studio & Production
- Support the management of the in-house studio
- Work closely with Photography and Production to align shoot lists with trading priorities
- Ensure all imagery meets required standards, formats and deadlines
- Help improve studio workflows, balancing quality and output
Email & CRM
- Build and deploy campaigns and flows in Klaviyo
- Support segmentation and targeting to improve engagement and revenue
- Monitor performance and optimise based on results
Paid Media Support
- Work alongside agency partners and internal teams on Google Ads and Meta Ads
- Ensure products, feeds and assets are aligned with campaign strategy
- Support reporting and performance tracking
Operations & Process
- Help define and improve workflows across Digital, Studio and Customer Service
- Ensure deadlines are met across all weekly deliverables
- Support problem solving across stock, launches and customer experience
Reporting & Analysis
- Track weekly performance across revenue, conversion rate, average order value and channel contribution
- Identify trends, issues and opportunities
- Maintain clear and consistent reporting standards
Requirements
- 2–4 years’ experience in an e-commerce or digital marketing role
- Strong understanding of Shopify and e-commerce best practice
- Experience working with email platforms such as Klaviyo
- Familiarity with Google Ads and Meta Ads
- Highly organised with strong attention to detail
- Commercially minded with a proactive approach to problem solving
- Able to manage multiple projects in a fast-paced environment
- Clear communicator who can work confidently across departments
What We’re Looking For
- Someone who takes ownership and follows things through properly
- Someone who can bring structure and clarity, not just execute tasks
- Someone who understands both brand and performance, and knows how to balance the two
- Someone who communicates clearly and keeps standards high
What We Offer
- Opportunity to work at the heart of a growing independent retailer and brand
- Exposure across e-commerce, CRM, paid media, studio and digital operations
- A supportive team environment
- Goodhood staff discount
- Opportunities for progression and development
If interested, please send your CV with a covering letter to: careers@goodhood.co.uk
Subject line: Assistant E-commerce & Digital Manager
VISUAL MERCHANDISER – FLAGSHIP STORE
About Goodhood
Goodhood is a pioneering London-based lifestyle and fashion retailer known for its progressive curation of brands across menswear, womenswear, accessories, home and beauty.
Role Overview
As Visual Merchandiser, you'll be responsible for the presentation and layout of our flagship space, ensuring every corner reflects the brand's identity and creative vision.
Key Responsibilities
Visual Merchandising Execution
- Plan and execute weekly and seasonal visual merchandising updates across all categories
- Lead zoning and product placement throughout the store
- Install window displays, POS and signage
Creative & Brand Storytelling
- Collaborate with the Creative Director and content teams
- Deliver merchandising that reflects the culture and visual language of Goodhood
- Help conceptualise visual merchandising for launches, activations and events
Commercial Awareness & Retail Insight
- Monitor product performance and footfall
- Work with Buying and Retail teams around sell-through and stock levels
- Support analysis of visual standards against KPIs and customer feedback
Maintenance & Standards
- Maintain clean, cohesive and high-standard visual displays
- Ensure fixtures, props and VM tools are maintained and stored correctly
- Uphold health and safety standards during installations
Skills & Experience
- 2–4+ years of visual merchandising experience
- Strong understanding of spatial design, customer flow and retail psychology
- Confident working across apparel, footwear, accessories and home
- Experience delivering window installations and in-store display builds
- Able to work hands-on with minimal supervision
- Adobe Creative Suite and/or planning software experience is advantageous
If interested, please send your CV with a covering letter to: careers@goodhood.co.uk
Subject line: Visual Merchandiser – Flagship Store
BARISTA
Role
As a Barista, you'll be responsible for preparing and serving high-quality coffee, delivering friendly and attentive service, and helping ensure the café runs smoothly day-to-day.
Responsibilities
- Preparing and serving coffee to a consistently high standard
- Dialling in espresso and maintaining coffee quality throughout the day
- Delivering warm, friendly and efficient customer service
- Assisting with food preparation and service where required
- Maintaining cleanliness and organisation across the café
- Supporting opening and closing procedures
- Helping manage stock levels and daily replenishment
- Following health and safety and food hygiene standards
- Contributing to a positive team culture and customer experience
Requirements
- Previous barista experience in a café environment
- Genuine passion for coffee and hospitality
- Reliable, organised and proactive
- Calm and positive during busy service periods
- Takes pride in delivering a great customer experience
- Enjoys working as part of a team
What We Offer
- Opportunity to be part of a new café space
- A supportive team environment
- Goodhood staff discount
- Opportunities for progression and development
If interested, please send your CV with a covering letter to: careers@goodhood.co.uk
Subject line: Barista
BARTENDER / EVENT STAFF
Please note: You may be required to work extra shifts supporting the café team.
Role
As a Bartender / Event Staff, you’ll be responsible for preparing and serving high-quality alcoholic beverages, delivering friendly and attentive service, and helping ensure the café/bar runs smoothly in the afternoon and evenings.
Responsibilities
- Preparing and serving alcoholic and non-alcoholic drinks to a consistently high standard
- Delivering warm, friendly and efficient customer service
- Supporting event service and evening operations
- Maintaining cleanliness and organisation across the bar area
- Supporting opening and closing procedures
- Helping manage stock levels and daily replenishment
- Following health and safety and licensing standards
- Contributing to a positive team culture and customer experience
Requirements
- Previous bartending or hospitality experience
- Confident preparing and serving alcoholic beverages
- Reliable, organised and proactive
- Calm and positive during busy service periods
- Friendly, personable and customer focused
- Comfortable working evenings and events
What We Offer
- Opportunity to be part of a new café/bar space
- A supportive team environment
- Goodhood staff discount
- Opportunities for progression and development
If interested, please send your CV with a covering letter to: careers@goodhood.co.uk
Subject line: Bartender / Event Staff
STORE SUPERVISOR
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
Key Responsibilities
Sales Team and Achieving Targets
- Report to the store management team daily, ensuring clear communication throughout
- Participate with the management of store staff
- Address problems and concerns effectively and promptly
- Monitor sales information and act accordingly to achieve sales targets and KPIs
- Ensure staff are aware of daily and weekly sales targets
- Delegate roles and responsibilities
- Manage till operations and daily cashing up
- Foster a positive and collaborative team environment
Training and Customer Service
- Ensure staff deliver excellent customer service
- Participate in staff training sessions
- Monitor in-store sales patterns and customer requests
- Liaise with brands on gifting and staff incentives
- Deal with customer complaints and issues
- Manage customer returns and faulty product issues
Shop Floor and Standards
- Carry out daily store standards walk-throughs
- Ensure visual merchandising is kept to the Goodhood standard
- Ensure the shop floor is clean and tidy
- Make sure fixtures and fittings are in good condition
- Ensure new product reaches the shop floor
- Run stock checks regularly
- Liaise with the warehouse regarding replenishment
- Check products are priced and security tagged correctly
- Ensure the shop floor remains fully stocked
Preferable Skills
- Previous supervisor experience
- Confident and assertive with the ability to manage a team
- Experience in Shopify or Brightpearl would be beneficial
Please send your CV with a covering letter to: careers@goodhood.co.uk
Subject: Store Supervisor
SALES ASSOCIATE
Role Overview
As a Sales Associate at Goodhood, delivering exceptional customer service and embodying the ethos of our curated fashion and lifestyle offerings. Your role is pivotal in creating a welcoming environment, fostering client relationships, and achieving sales targets.
Key Responsibilities
- Customer Engagement: Greet and assist customers while maintaining a customer-first mindset
- Sales Achievement: Meet and exceed individual and store sales targets
- Clienteling: Build and maintain a loyal client base
- Product Knowledge: Stay informed about product details
- Store Presentation: Ensure the store is visually appealing and well organised
- Operational Support: Assist with stock management, inventory and visual merchandising
- Team Collaboration: Work closely with the wider team
Candidate Requirements
- Experience: Previous retail experience, preferably within fashion or lifestyle
- Skills: Strong communication, interpersonal and organisational skills
- Passion: Genuine interest in fashion and contemporary culture
- Flexibility: Ability to work weekends and holidays as required
- Languages: Additional languages are a plus
Desirable Attributes
- Proactive and self-motivated
- Adaptable to a fast-paced retail environment
- Team-oriented with a collaborative spirit
- Detail-oriented with a keen eye for visual merchandising
Please send your CV with a covering letter to: careers@goodhood.co.uk
Subject: Sales Associate
E-COMMERCE MODELS
We are always on the hunt for new male and female models for our online store.
Please send relevant visuals/portfolio with a covering letter to: careers@goodhood.co.uk
Subject: E-COMMERCE MODELS